Over the last year Defra has started making the transition from focussing on projects to focussing on teams. The results of this have been great. More stability has meant work gets done more quickly, meaning we can deliver more great…
“There’s lots of ways of working in the open, blogging is just one of them.” An archived PDF of this page can be downloaded if the original is inaccessible.
“Objectives and key results (OKRs) is a simple tool to create measurable goals for agile teams. It provides a framework for defining objectives, how teams will achieve those outcomes, and tracking their progress. It’s a light-touch way of setting goals…
Matt Edgar shares the things he has learned delivering digital services, so that you don’t need to learn them the hard way yourself. An archived PDF of this page can be downloaded if the original is inaccessible.
“A white label product management handbook for government digital services.”
“…people from across the Government Digital Service reflect on the role that digital leaders can have in transformation and the qualities a good digital leader should have.” An archived PDF of this page can be downloaded if the original is…
“Importantly – unlike an MOT – this isn’t a pass/fail thing or just a checklist to work through: it’s about areas to improve and problems to fix more or less urgently and it’s necessarily specific to an organisation and its…
“Our definition of digital says: “Applying the culture, processes, business models & technologies of the internet-era to respond to people’s raised expectations.” Once they’ve heard that, the next thing people always ask us is: “OK. But how? How do I…
“If you want a natively digital nation, or a state, or a city, or whatever, my message today is you actually need to be bold enough to create some new institutions; institutions that are of the internet, not on the…
““I really wish I had one place where I can see all my transactions with the council”, said nobody, ever. In all the workshops, co-design sessions and user interviews FutureGov has done over the last eight years no one could…
“In his book Inspired, Marty Cagan describes the job of the product manager as “to discover a product that is valuable, usable and feasible”. Similarly, I’ve always defined product management as the intersection between business, technology, and user experience.” An…
“The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service.” An archived PDF of this page can be downloaded if the original is inaccessible.
“Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on services which by nature don’t always fit current organisation structures.”…
“Organisations have latched on to “user-centered design” as a buzzword. In many cases, executives seem to misinterpret it as a euphemism for “thinking from a user’s perspective.” They don’t fund user research or provide project owners the latitude to create…
“No matter how well intentioned, when it comes to IT government has an awful habit of messing things up.” An archived PDF of this page can be downloaded if the original is inaccessible.