“Roadmaps can be a powerful tool to communicate the vision for a product’s development, unite teams of makers around common goals and let stakeholders know (roughly) when they can expect the improvements they care about.” An archived PDF of this…
“Service design will never be effective if it’s only seen as ‘digital’ or given the remit to work as ‘digital’.” An archived PDF of this page can be downloaded if the original is inaccessible.
“Teams using lean and agile ways of working often rub up against traditional modes of governance which can slow them down or demoralise them. Governance can become a blocker.” An archived PDF of this page can be downloaded if the…
“The third list I’m going to tell you about very quickly is the BBC iPlayer, which of course is nothing more than a list, presented well. A list of telly programmes and radio programmes. I thought I’d tell you the…
“Recently I’ve been working on a team thinking about what digital government services might be like in the near future. Conor, our interaction designer, summed up the last 9 years rather well. ‘We essentially create boring magic.’” An archived PDF…
“In agile programmes people prefer to talk about roadmaps rather than plans. This post is about the reasons behind this and the benefits of using a roadmap rather than a gantt chart to manage pure agile, or mixed methodology programmes.”…
“The traditional approach to comms is to do a lot of planning up front. Many teams will embark on a “comms strategy”, or perhaps write a set of “comms principles”, and then set about filling a calendar or grid with…
“I get frustrated when I see Agile teams that are essentially siloed off from the wider business (for many reasons). This causes dependency and communication issues and means they just aren’t able to deliver anything very quickly.” An archived PDF…
“As I’ve spoken about service design over last few years a number of people have told me that they are business analysts and that they do the things that a service designer does. I’ve especially heard this a lot working…
“Whenever I have been involved either as part of the delivery or an observer of Big Programmes – usually in local government – I have been struck by the willing suspension of disbelief that participants have to sign up for.…
“In the dying days of 2022 I started to crowdsource a collection of roadmap examples to help land on a format and approach we could consistently embrace at the day job. I was looking for something that needed to walk…
“When I started at the Royal Borough of Greenwich, I joined a team tasked with redesigning our staff intranet. We’re now 3 years, 1 live product, 2 releases and several iterations into this work. What follows is my attempt to…
“Over the past year, our journey towards bolstering our innovation practice has been both rewarding and insightful. As you might expect, our focus on innovation is not merely about adopting new technologies or data platforms, but about creating a culture…
“What do you believe about how the world works? Do you believe it works like a machine, that a cause always leads to an effect and that makes the world predictable? Or do believe it works in random ways, where…
This presentation unpacks the OECD’s Data-Driven Public Sector framework that I developed with Barbara Ubaldi, Jacob Arturo Rivera Perez and Lucia Chauvet. That framework drew heavily on the working paper – “A data-driven public sector” – authored by Charlotte van Ooijen which…