These are people who believe in spending massive amounts of public money to enrich themselves while they make shitty tunnels under Las Vegas or drop off scooters on city sidewalks or chase self-driving cars, so firmly believing that these are…
Public services should work much harder for the public. However, the new UK government isn’t going to meet its aspirations for digital and data unless it resets the public sector’s approach to design. An archived PDF of this page can…
Dave Rogers discusses the concept of ‘toxic technology’ in this series of posts. He defines it as the threat organisations face from the legacy technology they accumulate. An archived PDF of this page can be downloaded if the original is…
Roger Swannell’s excellent introductory talk about Objectives and Key Results: “OKRs aren’t about recording and tracking all the work your team is doing, only the most important work, the stuff that contributes to the big strategy and priorities.” An archived…
A very useful draft risk assessment for a range of AI use cases, shared by the Wildlife Trust.
Nikhil Suresh: “The recent innovations in the AI space, most notably those such as GPT-4, obviously have far-reaching implications for society, ranging from the utopian eliminating of drudgery, to the dystopian damage to the livelihood of artists in a capitalist…
Vicky Teinaki on “How the Winchester Mystery house shows us what we risk if we conflate agile with constant bottom-up iteration and don’t do any information architecture.” An archived PDF of this page can be downloaded if the original is…
“This is a working document of issues to consider when considering deploying Generative AI or Machine Learning (GAML) as part of a mySociety output or service.”
Some great practical experience and advice from the Essex Digital Service on running a design sprint to quickly prototype solutions to a specific problem. An archived PDF of this page can be downloaded if the original is inaccessible.
“Design teams rely on various forms of guidance to maintain consistency, advocate for usability, and find efficiency in their work. There are several types of design guidance, and understanding differences among them helps create a structured approach to design.” An…
This is a fantastic guide to how Haringey approached the content design work on their new website, written by Ben Hills-Jones. An archived PDF of this page can be downloaded if the original is inaccessible.
A guide to help digital government practitioners implement common digital infrastructure successfully, written by Richard Pope, the author of Platformland. The PDF linked to is not quite the same as the online content, but is near enough. An archived PDF of this…
“The Local Government Service Design Maturity Model has been developed for service designers in local authorities to use with council staff. It helps councils to explore how well they support and grow service design practice. Councils can use the model…
Join me for a light-hearted hour of sharing challenges, ideas, and experience about innovating in local public services. Localise Live! takes place on the last Thursday of every month at 12pm until 1pm and is open to public sector people only.…
What is this recipe? A Community of Practice (CoP) is a group of people who share a common specialism or profession and come together regularly to learn from each other and improve their skills. Think of it as a club…