Run a Stand-up
What is this recipe? A daily stand-up (also known as a ‘daily scrum’) is a short, daily team meeting, usually lasting no more than 15 minutes. The goal is for the team to quickly synchronise their work, align on the…
September 2025
Create a User Journey Map
What is this recipe? A user journey map is a visual story of a resident’s experience as they interact with a council service to achieve a specific goal. It maps out, step-by-step, every action a person takes and every touchpoint…
Creating an Empathy Map
What is this recipe? An empathy map is a simple visual tool that helps your team understand a resident’s experience with a council service. It captures what a person is saying, thinking, doing, and feeling in a specific situation. The…
Running a design sprint
What is this recipe? A Design Sprint is a highly structured, five-day process for solving big challenges and testing new ideas with real users. Think of it as a way to fast-forward into the future to see how your idea…