October 2025

5-Year Blueprint for Community of Practice

“Most blog posts about communities of practice cover the first couple of years. I had the unusual chance to lead one for six (the product management profession at the Ministry of Justice). That gave me a front-row seat to how…

Most of What We Call a ‘Service’ Isn’t One

“In government and the wider public sector, we’ve built our identity around “services.”Digital teams design them, measure them, apply the Service Standard to them. But most of what we call a service isn’t actually a service. More often, the work we label…