Our resources come in two main flavours:
- Links – where we signpost to high quality content published elsewhere on the web
- Recipes – short, actionable guides to doing simple things to push forward your transformation efforts
The most recent additions to both are presented below, but you can jump straight to the page where you can access them all.
Latest links
5-Year Blueprint for Community of Practice
“Most blog posts about communities of practice cover the first couple of years. I had the unusual chance to lead…
Most of What We Call a ‘Service’ Isn’t One
“In government and the wider public sector, we’ve built our identity around “services.”Digital teams design them, measure them, apply the Service…
All policy constrains good action, as well as bad
“Organisational policy is an important tool. It can help organisations be compliant, teams to behave consistently, and employees to understand…
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
“Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital…
Six alternatives to traditional top down public service delivery
Many councils have made it this far by cutting back on their existing model of public service delivery – in…
Recent recipes
Run a Crazy Eights Workshop
What is this recipe? ‘Crazy Eights’ is a fast-paced brainstorming exercise designed to generate a large number of ideas in…
Build a digital advocates network
What is this recipe? A Digital Advocates Network (sometimes called Digital Champions) is a group of volunteer staff from all…
Run a community of practice
What is this recipe? A Community of Practice (CoP) is a group of people who share a common specialism or…
Run a Stand-up
What is this recipe? A daily stand-up (also known as a ‘daily scrum’) is a short, daily team meeting, usually…
Create a User Journey Map
What is this recipe? A user journey map is a visual story of a resident’s experience as they interact with…