A simple user centred design workshop
Here’s the low down on how to run a quick (45 – 60 mins) face to face workshop, introducing user centred design concepts to people new to it. It aims to keep the teaching to a minimum and very much…
Dave
Build a digital advocates network
What is this recipe? A Digital Advocates Network (sometimes called Digital Champions) is a group of volunteer staff from all parts of the council who are enthusiastic about improving ways of working. They are not necessarily technical experts. They are…
Localise Live! – monthly chats for local government folk
Join me for a light-hearted hour of sharing challenges, ideas, and experience about innovating in local public services. Localise Live! takes place on the last Thursday of every month at 12pm until 1pm and is open to public sector people only.…
Run a community of practice
What is this recipe? A Community of Practice (CoP) is a group of people who share a common specialism or profession and come together regularly to learn from each other and improve their skills. Think of it as a club…
Run a Stand-up
What is this recipe? A daily stand-up (also known as a ‘daily scrum’) is a short, daily team meeting, usually lasting no more than 15 minutes. The goal is for the team to quickly synchronise their work, align on the…
Create a User Journey Map
What is this recipe? A user journey map is a visual story of a resident’s experience as they interact with a council service to achieve a specific goal. It maps out, step-by-step, every action a person takes and every touchpoint…
Creating an Empathy Map
What is this recipe? An empathy map is a simple visual tool that helps your team understand a resident’s experience with a council service. It captures what a person is saying, thinking, doing, and feeling in a specific situation. The…
Running a design sprint
What is this recipe? A Design Sprint is a highly structured, five-day process for solving big challenges and testing new ideas with real users. Think of it as a way to fast-forward into the future to see how your idea…
My Trello project template
Trello has been around for years, but remains a really useful tool for organising. One of the things I really love about it is its focus on doing one thing really well – making lists. Yes, most people use it…
I think we need an “Institute for Digital Public Services”
Where’s the centre of gravity for conversations about how we can and should be leveraging the digital revolution for the benefit of society through our public services? I think about the flurry of activity when James Plunkett kicked off a debate…