Governance and decision-making is incredibly important in having a high quality digital service within a council.
Often decisions are made ad-hoc, are undocumented, and uncommunicated. This inevitably leads to disappointing outcomes and missed opportunities.
Equally, having overly complicated decision-making processes can be suboptimal. To work well, governance needs to be less hassle to comply with than it is to avoid.
Well understood decisions made transparently and in alignment with strategy, produce the best results.
“Organisational policy is an important tool. It can help organisations be compliant, teams to behave consistently, and employees to understand what’s expected of them. But it’s also fundamentally limiting in character: all policy acts to constrain people’s actions in some…
“Teams using lean and agile ways of working often rub up against traditional modes of governance which can slow them down or demoralise them. Governance can become a blocker.” An archived PDF of this page can be downloaded if the…
Join me for a light-hearted hour of sharing challenges, ideas, and experience about innovating in local public services. Localise Live! takes place on the last Thursday of every month at 12pm until 1pm and is open to public sector people only.…
Decision making is a key part of our approach to good digital work. In this guide, I walk you through why it matters so much, what bad and good decsion making looks like, and suggest a simple model to use…