Whether written down in a formal document or not, strategy is really important. Having a vision of where the council needs to be in the future makes it an awful lot easier to plan the steps to get there.
Strategy provides an answer to the ‘why’ question around digitally enabled change. Without it, conflicting decisions can be made, alignment between different services is difficult, and prioritisation can become a nightmare.
Many councils have made it this far by cutting back on their existing model of public service delivery – in some cases right to the bone. But what do they do when all the incremental cuts that can be made…
“Importantly, I want to emphasise that exploring new operating models entails fundamentally rethinking the role of a local authority and what it’s uniquely placed to do for its community.” An archived PDF of this page can be downloaded if the…
A comprehensive introduction to the process of mapping value chains, which helps you focus on what really matters. An archived PDF of this page can be downloaded if the original is inaccessible.
“If you want a natively digital nation, or a state, or a city, or whatever, my message today is you actually need to be bold enough to create some new institutions; institutions that are of the internet, not on the…
Public services should work much harder for the public. However, the new UK government isn’t going to meet its aspirations for digital and data unless it resets the public sector’s approach to design. An archived PDF of this page can…
A guide to help digital government practitioners implement common digital infrastructure successfully, written by Richard Pope, the author of Platformland. The PDF linked to is not quite the same as the online content, but is near enough. An archived PDF of this…
Join me for a light-hearted hour of sharing challenges, ideas, and experience about innovating in local public services. Localise Live! takes place on the last Thursday of every month at 12pm until 1pm and is open to public sector people only.…
Following on from previous posts during the Great Local GDS Flurry from a few weeks ago (has everyone else moved on? Well I haven’t!), I thought I would follow up on one of my ideas for what I see as…
We are doing a fair bit of strategy work with councils at the moment, and have hit upon a framework for putting them together which seems to help keep strategies strategic, and thus make them more useful. I’m typing here…
Even if we adopt Tom Loosemore’s definition of digital – and we probably should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking…