“Whenever I have been involved either as part of the delivery or an observer of Big Programmes – usually in local government – I have been struck by the willing suspension of disbelief that participants have to sign up for.…
“In the dying days of 2022 I started to crowdsource a collection of roadmap examples to help land on a format and approach we could consistently embrace at the day job. I was looking for something that needed to walk…
“When I started at the Royal Borough of Greenwich, I joined a team tasked with redesigning our staff intranet. We’re now 3 years, 1 live product, 2 releases and several iterations into this work. What follows is my attempt to…
“Over the past year, our journey towards bolstering our innovation practice has been both rewarding and insightful. As you might expect, our focus on innovation is not merely about adopting new technologies or data platforms, but about creating a culture…
“What do you believe about how the world works? Do you believe it works like a machine, that a cause always leads to an effect and that makes the world predictable? Or do believe it works in random ways, where…
This presentation unpacks the OECD’s Data-Driven Public Sector framework that I developed with Barbara Ubaldi, Jacob Arturo Rivera Perez and Lucia Chauvet. That framework drew heavily on the working paper – “A data-driven public sector” – authored by Charlotte van Ooijen which…
These are people who believe in spending massive amounts of public money to enrich themselves while they make shitty tunnels under Las Vegas or drop off scooters on city sidewalks or chase self-driving cars, so firmly believing that these are…
Public services should work much harder for the public. However, the new UK government isn’t going to meet its aspirations for digital and data unless it resets the public sector’s approach to design. An archived PDF of this page can…
Dave Rogers discusses the concept of ‘toxic technology’ in this series of posts. He defines it as the threat organisations face from the legacy technology they accumulate. An archived PDF of this page can be downloaded if the original is…
Roger Swannell’s excellent introductory talk about Objectives and Key Results: “OKRs aren’t about recording and tracking all the work your team is doing, only the most important work, the stuff that contributes to the big strategy and priorities.” An archived…