Sharing knowledge and delivering best practice in digital local public services for over 15 years.
Latest content
A simple user centred design workshop
Here’s the low down on how to run a quick (45 – 60 mins) face to face workshop, introducing user centred design concepts to people new to it. It aims to keep the teaching to a minimum and very much…
Localise Live! – monthly chats for local government folk
Join me for a light-hearted hour of sharing challenges, ideas, and experience about innovating in local public services. Localise Live! takes place on the last Thursday of every month at 12pm until 1pm and is open to public sector people only.…
My Trello project template
Trello has been around for years, but remains a really useful tool for organising. One of the things I really love about it is its focus on doing one thing really well – making lists. Yes, most people use it…
I think we need an “Institute for Digital Public Services”
Where’s the centre of gravity for conversations about how we can and should be leveraging the digital revolution for the benefit of society through our public services? I think about the flurry of activity when James Plunkett kicked off a debate…
Where can councils start sharing effectively?
Following on from previous posts during the Great Local GDS Flurry from a few weeks ago (has everyone else moved on? Well I haven’t!), I thought I would follow up on one of my ideas for what I see as…
Matching needs to tasks to tech capabilities
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…
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Latest resources
Our Local Government Digital Cookbook is an ever-growing collection of easy to follow recipes to get things going in your organisation!
Run a Crazy Eights Workshop
What is this recipe? ‘Crazy Eights’ is a fast-paced brainstorming exercise designed to generate a large number of ideas in…
5-Year Blueprint for Community of Practice
“Most blog posts about communities of practice cover the first couple of years. I had the unusual chance to lead…
Most of What We Call a ‘Service’ Isn’t One
“In government and the wider public sector, we’ve built our identity around “services.”Digital teams design them, measure them, apply the Service…
All policy constrains good action, as well as bad
“Organisational policy is an important tool. It can help organisations be compliant, teams to behave consistently, and employees to understand…
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
“Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital…