Sharing knowledge and delivering best practice in digital local public services for over 15 years.
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Why big programmes suck – and what you can do about it
A lot of the time digital and technology work doesn’t produce the hoped for results because it’s part of a big programme. Lots of organisations love a big programme. They are useful ways of unlocking money from capital pots, they…
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Latest resources
Our Local Government Digital Cookbook is an ever-growing collection of easy to follow recipes to get things going in your organisation!
Run a Crazy Eights Workshop
What is this recipe? ‘Crazy Eights’ is a fast-paced brainstorming exercise designed to generate a large number of ideas in…
5-Year Blueprint for Community of Practice
“Most blog posts about communities of practice cover the first couple of years. I had the unusual chance to lead…
Most of What We Call a ‘Service’ Isn’t One
“In government and the wider public sector, we’ve built our identity around “services.”Digital teams design them, measure them, apply the Service…
All policy constrains good action, as well as bad
“Organisational policy is an important tool. It can help organisations be compliant, teams to behave consistently, and employees to understand…
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
“Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital…