Sharing knowledge and delivering best practice in digital local public services for over 15 years.
Latest content
Is there a role in reformed public services for ‘system navigators’?
I’ve been mulling a bit on what could be funded at the front line of local public service delivery, were we to save a bunch of cash at the back end by harmonising some bits of IT and digital spend. The…
Our framework for (digital) strategy
We are doing a fair bit of strategy work with councils at the moment, and have hit upon a framework for putting them together which seems to help keep strategies strategic, and thus make them more useful. I’m typing here…
Structural solutions for structural problems
There have been several articles published in various locations over the years about whether some kind of GDS type agency might help local councils get better at digital (by which I mean technology, online experience, and data). It was when…
It’s the agile mindset that matters for local government
Local authorities need to be more agile – it’s pretty much axiomatic. Particularly in our technology and digital related work, the success that many organisations have had in adopting agile delivery approaches seems to indicate that it’d be a good…
Free resource: service discovery template
This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you…
Countering the AI hype
It’s hard to look at LinkedIn these days without being instantly confronted by AI enthusiasts, almost foaming at the mouth as they share their vision for how the public sector can save millions, if not billions, of pounds by simply…
Events
Sign up for our regular online events!
Latest resources
Our Local Government Digital Cookbook is an ever-growing collection of easy to follow recipes to get things going in your organisation!
Run a Crazy Eights Workshop
What is this recipe? ‘Crazy Eights’ is a fast-paced brainstorming exercise designed to generate a large number of ideas in…
5-Year Blueprint for Community of Practice
“Most blog posts about communities of practice cover the first couple of years. I had the unusual chance to lead…
Most of What We Call a ‘Service’ Isn’t One
“In government and the wider public sector, we’ve built our identity around “services.”Digital teams design them, measure them, apply the Service…
All policy constrains good action, as well as bad
“Organisational policy is an important tool. It can help organisations be compliant, teams to behave consistently, and employees to understand…
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
“Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital…