Sharing knowledge and delivering best practice in digital local public services for over 15 years.
Latest content
Free resource: project management template
There are so many projects on the go in local authorities in particular that require a certain amount of documentation, no matter how old school it might feel. Often though it just doesn’t get done, and that’s largely because there’s…
Good decision making
Decision making is a key part of our approach to good digital work. In this guide, I walk you through why it matters so much, what bad and good decsion making looks like, and suggest a simple model to use…
5 things for local leaders to know and understand about digital and technology
This quote from an article by the always insightful Jerry Fishenden really stuck out for me: With apologies to the late scientist and author Arthur C Clarke, to those who don’t understand technology, any sufficiently advanced marketing bullshit from snake oil merchants…
Three levels of digital change
Even if we adopt Tom Loosemore’s definition of digital – and we probably should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking…
The roles you really must have on your digital team
The ideal The GDS service manual is very clear on the roles required to run a proper multidisciplinary team to deliver digital services. It states that you must have a product manager service owner delivery manager user researcher content designer designer developer…
Should you develop a single customer account?
Carrie Bishop’s rather well-known post on this subject was published in 2016. In the 7 years that have passed, have things changed? Not really. I dare say that if you were to stand in a town centre and ask passers-by whether…
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Latest resources
Our Local Government Digital Cookbook is an ever-growing collection of easy to follow recipes to get things going in your organisation!
Run a Crazy Eights Workshop
What is this recipe? ‘Crazy Eights’ is a fast-paced brainstorming exercise designed to generate a large number of ideas in…
5-Year Blueprint for Community of Practice
“Most blog posts about communities of practice cover the first couple of years. I had the unusual chance to lead…
Most of What We Call a ‘Service’ Isn’t One
“In government and the wider public sector, we’ve built our identity around “services.”Digital teams design them, measure them, apply the Service…
All policy constrains good action, as well as bad
“Organisational policy is an important tool. It can help organisations be compliant, teams to behave consistently, and employees to understand…
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
“Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital…