The web is chock-full of amazing articles and resources to help people in their digital transformation efforts.
But there is so much out there, it’s hard to know where to look! We curate the best of what we see here in the library, picking out the gems that will really help folk in local public services.
I Will F**king Piledrive You If You Mention AI Again
Nikhil Suresh: “The recent innovations in the AI space, most notably those such as GPT-4, obviously have far-reaching implications for society, ranging from the utopian eliminating of drudgery, to the dystopian damage to the livelihood of artists in a capitalist…
A plea for the lost practice of information architecture
Vicky Teinaki on “How the Winchester Mystery house shows us what we risk if we conflate agile with constant bottom-up iteration and don’t do any information architecture.” An archived PDF of this page can be downloaded if the original is…
mySociety AI Framework
“This is a working document of issues to consider when considering deploying Generative AI or Machine Learning (GAML) as part of a mySociety output or service.”
Running a design sprint about consent: lessons and challenges
Some great practical experience and advice from the Essex Digital Service on running a design sprint to quickly prototype solutions to a specific problem. An archived PDF of this page can be downloaded if the original is inaccessible.
Design Guidance: Principles, Patterns, Heuristics, and Team Charters
“Design teams rely on various forms of guidance to maintain consistency, advocate for usability, and find efficiency in their work. There are several types of design guidance, and understanding differences among them helps create a structured approach to design.” An…
Content designing a new website for Haringey
This is a fantastic guide to how Haringey approached the content design work on their new website, written by Ben Hills-Jones. An archived PDF of this page can be downloaded if the original is inaccessible.
The Government as a Platform Playbook
A guide to help digital government practitioners implement common digital infrastructure successfully, written by Richard Pope, the author of Platformland. The PDF linked to is not quite the same as the online content, but is near enough. An archived PDF of this…
Local Government Service Design Maturity Model
“The Local Government Service Design Maturity Model has been developed for service designers in local authorities to use with council staff. It helps councils to explore how well they support and grow service design practice. Councils can use the model…